Banfield Pet Hospital at 6420 Monroe-Weddington Road in Wesley Chapel, North Carolina

Customer Reviews about Banfield Pet Hospital

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  On Tuesday my wife noticed our Maxx was having a problem with his right eye. She was visiting our daughter so she took him to Banfield in Wesley Chapel, NC.(Daughters vet) The vet examined Maxx and advised my wife that he had a eye infection and was given meds to treat. My wife felt his left eye also seemed slightly affected and was told by the vet to not be concerned it was limited to the right eye. She returned home on Wednesday and the eye was closed and by late Wednesday it was obvious that the left eye too was affected. She had followed the instructions from the Banfield NC vet to the letter as Maxx is a big part of our family and we see him as a little boy in a white furry suit! Thursday morning she took him to our vet and was sent immediately to Banfield in Myrtle Beach SC for a ocular pressure test. Banfield Myrtle Beach looked at the report from Banfield Wesley Chapel and was surprised to see that no ocular test had been performed. The Banfield Myrtle Beach vet set up an immediate appointment with a animal eye specialist in Charleston and was told to get him there immediately. I left work and we drove him the hour and half drive to Charlestion to see the specialist. We were taken in immediately and Maxx was examined. His ocular pressure was 70 which the specialist advised us was extreme and that she had never had a patient near that pressure. They relieved the pressure and began to treat Maxx, we were told that due to the amount of pressure Maxx would likely be blind in both eyes after being treated. We left him there overnight for treatment and picked him up on Friday afternoon. We are taking him back this Tuesday for a follow up and long term planning. Maxx has Glaucoma, If you Google this you will find this is common in several breeds and seems to happen between 2-3 year old dogs, Maxx is 2 1/2 years old and always affects one eye first. If you continue to read the symptoms Maxx had were textbook to what he had when he was seen in NC. The vet should have done a simple test and referred us to a specialist less that 15 minutes away. Instead we were treating him for a infection as he continued to go blind. We have been told that if we had taken him to a specialist on Tuesday his sight would have been saved. My wife called Banfield in Wesley Chapel and pleaded with them to be careful of providing the wrong info in a case like ours and my wife is much more forgiving that I but totally heartbroken. We were charged $160.00 for this misdiagnosis, and since have spent nearly $1000.00 and it isn't over yet. We have a healthy 2 1/2 year old fella that still has a average life span of 10-12 years that is totally blind due to the Wesley Chapel Banfield misdiagnosis. As I said before my wife is much more forgiving than I, my next expense is an attorney and I promise you that these people will pay for their incompetence! This is not about the money, I don't care what the cost to take these people to court or if we recover one cent. It's not fair to us or our Maxx that we suffer this due to someones ignorance or negligence.This is one of the most heartbreaking events to affect our family in many years! Just remember that not all Banfield clinics are this negligent....the one in Myrtle Beach was very helpful.
  October 09, 2017

  by Larry Gray
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  We've had multiple great experiences with the clinic. They have fit us into their schedule at the last minute, when needed, and have always been incredibly thorough with all of their services and communication. Love the staff, and how accommodating they are. Thank you!
  August 08, 2017

  by Amy Yates

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About Banfield Pet Hospital in Wesley Chapel